These terms and conditions govern your use of
our website (http://www.finialflax.co.uk). By using it you are acknowledging that you
are bound by them. We reserve the right to amend, alter or vary them at
any time.
1. USE
OF WEBSITE
You are permitted to use our website for your
own purposes and to print and download material from this website provided that
you do not modify any content without our consent.
Material on this website must not be
republished online or offline without our permission.
The copyright and other intellectual property
rights in all material on this website are owned by us (or our licensors) and
must not be reproduced without our prior consent.
We collect and store information from users of
our website and via our email services through registration. We retain
the right to use all information for e-marketing purposes. Receivers of
any communication from us may opt out at any point; however their information
will remain on our files.
2. SITE
UPTIME
We will not be liable if this website is
unavailable at any time, for any reason including issues such as system
failure, maintenance or repair or for reasons beyond our control.
3. VISITOR
CONDUCT
In accordance with our privacy policy, any
material you send or post to this website is deemed non-proprietary and not
confidential and unless you give us prior written notice to the contrary we
will be free to copy, disclose, distribute, incorporate and otherwise use such
material for any and all purposes.
When using this website you shall not post or
send to or from it any material for which you have not obtained all necessary
consents; that is discriminatory, obscene, pornographic, defamatory, liable to
incite racial hatred, in breach of confidentiality or privacy, which may cause
annoyance or inconvenience to others, which encourages or constitutes conduct
that would be deemed a criminal offence, give rise to a civil liability, or is
otherwise contrary to the law or which is harmful in nature including, and
without limitation, computer viruses, Trojan horses, corrupted data, or other
potentially harmful software or data.
We will fully co-operate with any law
enforcement authorities or court order requiring us to disclose the identity or
other details of any person posting material to this website in breach of these
terms and conditions.
In accordance with the requirements of the Data
Protection Act 1998 we keep secure records which contain personal information
about you. We cannot ensure or warrant the security of any information
you transmit to us before we receive it.
4. DISCLAIMER
We take all reasonable steps to ensure that the
information on this website is correct. However, we do not guarantee the
factual accuracy or completeness of material on this website. We reserve the
right to make changes to the material on this website at any time and without
notice.
We make no warranty or representation that the
website will meet your requirements, that it will be of satisfactory quality,
that it will be fit for a particular purpose, that it will not infringe the
rights of third parties, that it will be compatible with all systems, that it
will be secure and that all information provided will be accurate. We make no
guarantee of any specific results from the use of our website.
No part of this website is intended to
constitute advice and the content of this website should not be relied upon
when making any decisions or taking any action of any kind.
No part of this website is intended to constitute a contractual offer
capable of acceptance.
The material on our website is provided without any conditions or warranties of
any kind. To the maximum extent permitted by law, we provide access and use of
this website on the basis that we exclude all representations, warranties and
conditions which but for these Terms may have effect in relation to this
Website. If any part of these Terms and Conditions is void, it shall be
regarded as severable and such parts that are not void shall take effect.
5. EXCLUSION
OF LIABILITY
Neither we nor any other party (whether or not
involved in producing, maintaining or delivering this website), shall be liable
or responsible for any kind of loss or damage that may result to you or a
third party as a result of your or their use of our website.
6. GOVERNING
JURISDICTION
These terms and conditions are governed by and
construed in accordance with the laws of England and Wales and any dispute
arising in connection with these are subject to the exclusive jurisdiction of
England and Wales.
7. OUR
DETAILS
Our business’s name is: Finial Flax.
Our business address is: Highwood, Brightling, Robertsbridge, East Sussex TN32
5HP
Our contact details are: info@finialflax.co.uk
8. ACCOUNTS
In order to purchase Goods on this Web Site you enter billing details and
shipping information. By continuing to use this website you represent and
warrant that:
a. all information you submit is
accurate and truthful;
b.
you have permission to submit payment information where permission may be
required; and
c.
you will keep this information accurate and up-to-date.
We accept no
liability for any losses or damages incurred as a result of your account
details being shared by you.
If you have reason to believe that your account details have been obtained by
another without consent, you should contact us immediately to suspend your
account and cancel any unauthorised purchases that may be pending. Purchases
may be cancelled only before they are dispatched. If an unauthorised purchase
is dispatched before you notify us of the unauthorised nature of the
purchase, we can accept no liability or responsibility and you should make
contact with the carrier detailed in the purchase information.
When choosing
your user name you are required to adhere to the terms set out above in Clause 3.
Any failure to do so could result in the suspension and/or deletion of your
Account.
9. CANCELLATION.
If purchases
are cancelled for any reason prior to dispatch you will be refunded any money
you have paid for those purchases.
10.
GOODS, PRICING AND AVAILABILITY
Whilst every effort has been made to ensure that all graphical representations
and descriptions of Goods available from us correspond to the actual Goods,
Finial Flax is not responsible for any variations from these descriptions
including in particular (but not exclusively) colour variations. This does
not exclude our liability for mistakes due to negligence on our part and refers
only to variations of the correct Goods. Please refer to Clause 15.1 for
incorrect Goods.
Where
appropriate, you may be required to select the required size, model, colour,
number or other features of the Goods that you are purchasing.
We do not
represent or warrant that such Goods will be available. Stock indications are
not provided on the website
All pricing
information on the website is correct at the time of going online. We reserve
the right to change prices and alter or remove any special offers from time to
time and as necessary. All pricing information is reviewed and updated every 48
hours.
If prices are
changed during the period between an order being placed for Goods and us
processing that order and taking payment, we will contact you with details of
the new price;
11 DELIVERY
Orders will be
dispatched within 24 hours of your order being received and payment made.
Estimated delivery times will be in line with delivery method estimates you
choose when you check out. Should there be any reasons for additional delay in
the delivery of the Goods purchased by you we shall contact you by email within
24 hours.
If we receive
no communication from you within 24 hours of delivery about any problems with
the Goods, you are deemed to have received the Goods in acceptable condition. .
12 RETURNS
POLICY
We aim always
to provide high quality Goods that are fault free and undamaged. Occasionally
however, goods may need to be returned. Returns are governed by these
Terms and Conditions.
If you receive Goods which do not match those that you ordered you should
contact us within 48 hours to arrange return. Finial Flax are responsible for
paying shipment costs. You will be given the option to have the Goods replaced
with those ordered (if available) or to be refunded through the payment method
used by you when purchasing the Goods. Refunds and replacements will be issued
upon our receipt of the returned Goods.
If any
Goods you have purchased have faults when they are delivered to you, you should
contact us within 48 hours to arrange return within 7 days. We will be
responsible for paying shipment costs in cases of faulty goods. Goods must be
returned in their original condition with all packaging and documentation. Upon
receipt of the returned Goods, the price of the Goods, as paid by you, will be
refunded to you through the payment method used by you when purchasing the
Goods.
If Goods are damaged in transit and the damage is apparent on delivery, you
should contact us immediately to that effect. In any event, you should report
such damage to Us within 48 hours and arrange return within 7 days. We will be
responsible for paying shipment costs for the return of damaged items. Upon
receipt of the returned Goods, the price of the Goods, as paid by you, will be
refunded to you through the payment method used by you when purchasing the
Goods.
You have a statutory right to a “cooling off” period. This period begins once
your order is complete and ends 7 days after the Goods have been delivered. If
you change your mind about the goods within this period, please notify us
within 48 hours and return them to us within 7 days of receipt. Goods can
be returned for this reason only if their packaging remains unopened and the
Goods can be re-sold, as new, without any additional work on our part. You are
responsible for paying shipment costs if Goods are returned for this reason.
You must return items under this clause by recorded delivery at your own cost.
If you wish to return Goods to Us for any of the above reasons, please contact
us at info@finialflax.co.uk to make the appropriate arrangements.
13.
PRIVACY
When you use
our Products or website, you may be asked for personally identifiable
information such as your name, address, date of birth, email address, telephone
number.
By giving us
such information, you will need to consent to our using it in the manner
described in this policy.
You may
withdraw your consent at any time by emailing us We will return or destroy your
personal information within five days of receipt of your withdrawal of consent.
We use
personal information to allow us to process your orders and enable us to improve the products we
offer.
We may provide
information about you to trusted third parties who assist us in operating the
website and conducting our business.
We will not
disclose your personal information to any other third party unless you have
consented to such disclosure or where we are required to do so by law. Should
you breach our terms and conditions or terms of use or if we are under a duty
to disclose or share your personal data in order to comply with any legal
obligation, we may disclose your information to a relevant authority. Any
disclosure of personal information will be strictly controlled and made fully in
accordance with English law.
14. NOTICES
All notices
and communications should be sent to us by email to info@finialflax.co.uk. Such notice
shall be deemed received on the day of sending if the email is received
in full on a business day and on the next business day if the email is sent on
a weekend or public holiday.
