These terms and conditions govern your use of our website (http://www.finialflax.co.uk). By using it you are acknowledging that you are bound by them.  We reserve the right to amend, alter or vary them at any time.
1.      USE OF WEBSITE
You are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent.
Material on this website must not be republished online or offline without our permission.
The copyright and other intellectual property rights in all material on this website are owned by us (or our licensors) and must not be reproduced without our prior consent.
We collect and store information from users of our website and via our email services through registration.  We retain the right to use all information for e-marketing purposes.  Receivers of any communication from us may opt out at any point; however their information will remain on our files.
2.      SITE UPTIME
We will not be liable if this website is unavailable at any time, for any reason including issues such as system failure, maintenance or repair or for reasons beyond our control.
3.      VISITOR CONDUCT
In accordance with our privacy policy, any material you send or post to this website is deemed non-proprietary and not confidential and unless you give us prior written notice to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
When using this website you shall not post or send to or from it any material for which you have not obtained all necessary consents; that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or is otherwise contrary to the law or which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of these terms and conditions.
In accordance with the requirements of the Data Protection Act 1998 we keep secure records which contain personal information about you.  We cannot ensure or warrant the security of any information you transmit to us before we receive it.
4.      DISCLAIMER
We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the factual accuracy or completeness of material on this website. We reserve the right to make changes to the material on this website at any time and without notice.
We make no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our website.
No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.    No part of this website is intended to constitute a contractual offer capable of acceptance.
The material on our website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website. If any part of these Terms and Conditions is void, it shall be regarded as severable and such parts that are not void shall take effect.  
5.      EXCLUSION OF LIABILITY
Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.
6.      GOVERNING JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of England and Wales and any dispute arising in connection with these are subject to the exclusive jurisdiction of England and Wales.
7.      OUR DETAILS
Our business’s name is: Finial Flax.
Our business address is: Highwood, Brightling, Robertsbridge, East Sussex TN32 5HP
Our contact details are: info@finialflax.co.uk
 8. ACCOUNTS
            In order to purchase Goods on this Web Site you enter billing details and shipping information. By continuing to use this website you represent and warrant that:
  a. all information you submit is accurate and truthful;
  b. you have permission to submit payment information where permission may be required; and
  c. you will keep this information accurate and up-to-date.
We accept no liability for any losses or damages incurred as a result of your account details being shared by you. 
   If you have reason to believe that your account details have been obtained by another without consent, you should contact us immediately to suspend your account and cancel any unauthorised purchases that may be pending. Purchases may be cancelled only before they are dispatched. If an unauthorised purchase is dispatched before you notify us of the unauthorised nature of the purchase, we can accept no liability or responsibility and you should make contact with the carrier detailed in the purchase information.
When choosing your user name you are required to adhere to the terms set out above in Clause 3. Any failure to do so could result in the suspension and/or deletion of your Account.
9.     CANCELLATION.
We reserve the right to cancel purchases for any reason before processing payment and dispatch.
If purchases are cancelled for any reason prior to dispatch you will be refunded any money you have paid for those purchases.
      10. GOODS, PRICING AND AVAILABILITY
     Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from us correspond to the actual Goods, Finial Flax  is not responsible for any variations from these descriptions including in particular (but not exclusively) colour variations.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods. Please refer to Clause 15.1 for incorrect Goods.   
Where appropriate, you may be required to select the required size, model, colour, number or other features of the Goods that you are purchasing.
We do not represent or warrant that such Goods will be available. Stock indications are not provided on the website
All pricing information on the website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every 48 hours.
If prices are changed during the period between an order being placed for Goods and us processing that order and taking payment, we will contact you with details of the new price;
11 DELIVERY
Orders will be dispatched within 24 hours of your order being received and payment made. Estimated delivery times will be in line with delivery method estimates you choose when you check out. Should there be any reasons for additional delay in the delivery of the Goods purchased by you we shall contact you by email within 24 hours.
If we receive no communication from you within 24 hours of delivery about any problems with the Goods, you are deemed to have received the Goods in acceptable condition. .
12 RETURNS POLICY
We aim always to provide high quality Goods that are fault free and undamaged. Occasionally however, goods may need to be returned.  Returns are governed by these Terms and Conditions.
     If you receive Goods which do not match those that you ordered you should contact us within 48 hours to arrange return. Finial Flax are responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
  If any Goods you have purchased have faults when they are delivered to you, you should contact us within 48 hours to arrange return within 7 days. We will be responsible for paying shipment costs in cases of faulty goods. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
    If Goods are damaged in transit and the damage is apparent on delivery, you should contact us immediately to that effect. In any event, you should report such damage to Us within 48 hours and arrange return within 7 days. We will be responsible for paying shipment costs for the return of damaged items. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
     You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please notify us within 48 hours and return them to us within 7 days of receipt.  Goods can be returned for this reason only if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on our part. You are responsible for paying shipment costs if Goods are returned for this reason. You must return items under this clause by recorded delivery at your own cost.
      If you wish to return Goods to Us for any of the above reasons, please contact us at info@finialflax.co.uk to make the appropriate arrangements.
    We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions. We will exercise this right in good faith and within the ambit of the law.                    
 13. PRIVACY
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.
When you use our Products or website, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.
By giving us such information, you will need to consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
We use personal information to allow us to process your orders  and enable us to improve the products we offer. 
We may provide information about you to trusted third parties who assist us in operating the website and conducting our business. 
We will not disclose your personal information to any other third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. Any disclosure of personal information will be strictly controlled and made fully in accordance with English law.
  14. NOTICES
All notices and  communications should be sent to us by email to info@finialflax.co.uk. Such notice shall  be deemed received on the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.